As business owners, it is difficult to make the decision to hire help. But every business, in order to reach that next level is going to have to build a support system. Hiring your virtual team takes a great deal of care in order to succeed, but putting together a winning team will make all the difference in the world. Here are a few learning opportunities that I have seen repeated over and over with Entrepreneurs who are just starting out with Virtual Assistant?s.
1.? No Job Description
Similar to when you worked in your corporate job and you were bringing on a new employee, you would put together a job description so you knew exactly what they would be doing when they came onboard, this is similar to when you begin working with a Virtual Assistant.? Take the time to write down what tasks your new addition will be taking on and what your expectations are for this new team member and share this with them when they start working with you so they know what is expected of them.
2.? Delegating
There is no point in finding great people and working hard to build a team for your business if you?re not going to delegate tasks to them.? If you have taken the time to build a supportive, successful team then let them do what you hired them to do.? Your business will never become as successful as it CAN if you try to do everything yourself.? By doing this, you are hurting yourself because there will come a time where you will have to turn down tremendous opportunities because you don?t have the time AND you will start to lose your team because they will find other clients who do appreciate what they can offer. You?re not doing yourself any favors by doing everything yourself ? in fact you?re doing quite the opposite!
3.? Communication
I very much so believe that it is important to find talented team members and let them do what they do best.? However I also think it is incredibly important to stay in close communication with your team members so that you know what is going on at all times.? Are deadlines being met?? Are customer service standards being held upright?? Are they meeting your expectations?
4.? Hiring Based on Skill Set Only
This is one of the biggest mistakes that business owners make, if you look for a VA based on skill sets only, you will fail every time!? Other factors must be taken into account also ? communication, availability, rates, personality, work ethic etc
5.? Quick To Hire, Slow To Fire
This is something that I saw in my former HR corporate life way too much.? Managers keeping on employees who should never have been hired in the first place.? This is why I recommend that you take your time when you are looking for a new member of your team.? Business owners tend to take? awhile to make this decision and then rush out and find someone now!? Hiring the wrong person is costly, time consuming and incredibly frustrating.? Take the time to hire the right person and if you don?t have the time, hire me:).? But seriously, if you do get the wrong person, and you have communicated their wrong doings with them and nothing has improved, move on!
6.? Not Having Systems In Place
This is one of the biggest mistakes that business owners make when they are growing their team, not having systems in place will cost you time and money.? You should have templates for FAQ?s, how you answer emails, anything repetitive should have a ?how to? template or checklist attached to it.
Paying attention to these few items can make all the difference between success and failure when hiring and working with a new VA. So take your time, do it right, and reap the benefits!
As always comments are always welcome!
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